Privacy Policy

St Hedwig Village is committed to respecting and protecting your privacy.

So that we can provide you, our residents, with the type of services and quality of care you require we will collect from you, and hold during your stay with us, personal information to enable us to identify you and provide you with appropriate aged care services. For this purpose we will collect and hold your medical and family medical history, health care information, financial information and related information that we reasonably require to enable us to provide our services. We will also collect sensitive information such as your religious affiliation, ethnic background, social history and lifestyle. You do not have to provide this sensitive information if you do not wish to do so, however, a lack of this information may affect our ability to meet your individual requirements.

Wherever possible, we will ask you directly for information; or otherwise from someone authorized on your behalf. We may collect information from your doctor or other health care professional. When you give us personal information about other individuals, we rely on you to have their consent for you to do this and for you to inform them of the types of third parties that we may provide it to and the reasons for why we will do so.

We will only collect and hold information that relates to the services that you ask us to provide to you and we will only use or disclose your personal information for the purpose for which it was collected or otherwise where you have consented to us doing so unless there is a permitted health or general situation under the Privacy Act 1988.

We may be required to disclose your personal and health information to:

  • other health care professionals, such as specialists and pharmacists as necessary;
  • the Commonwealth & State Health departments;
  • as required by other Commonwealth and State law, and
  • the person you designate as the “person responsible” for your affairs, or their legal adviser.

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements. Ordinarily we will not release the contents of your medical file without your consent. However, it may be necessary to release your information irrespective of whether your consent is given such as in the event of an emergency where your life is at risk and you are not able to give consent or where we are compelled by law to do so.

We will do everything we reasonably can to prevent unauthorized access to, modification of, inadvertent disclosure, misuse or loss of your personal and health information held by us. Computer records have restricted access and are password protected; files are locked in secure filing cabinets and cupboards and offices are locked when unattended. Our staff are briefed on the importance of our Confidentiality and Privacy policies.

We will take reasonable steps to ensure that the information we collect from you or about you is accurate, complete, up to date and relevant whenever it is collected, used or disclosed. You may access your information if you wish and subject to any privilege or legal restrictions, and if it is reasonable and practicable to do so, we will give you access to the information in the most appropriate manner. There may be a reasonable charge which we will pass on to you to cover the cost of retrieving and processing the information.

If you believe the information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, then on your request, recorded in writing, to the Director of Nursing, Hostel Supervisor or Manager we will take such steps as are reasonable in the circumstances to correct the information. If we cannot do so, we will tell you why.

We are committed to ensuring to the best of our ability that we meet the requirements of the Australian Privacy Principles. For more information about the privacy law or the Australian Privacy Principles please visit the website of the Office of the Australian Information Commissioner at

How to contact us about privacy issues

If you have a concern or complaint about privacy or a possible breach of privacy, please contact or write to:

The Manager
St Hedwig Village
PO Box 457
Blacktown NSW 2148
Phone: 02 8822 9903

We will respond to you in writing within thirty (30) days of receiving your complaint and take every reasonable step necessary to ensure your concern or complaint is dealt with fairly and properly in a timely manner.